Nome and Paul Van Middlesworth - owners - The Computer Factory
Let Us Have It,
We Can Take It
Most of us don’t mind spending for new clothes, furniture,
appliances, cars, vacations, restaurant meals and a host of other things that
pleasure us. We do mind spending money in order to get something we’ve already
bought and paid for to function like it was supposed to in the first place.
Heading the list of unpleasant and unplanned expenses would probably be auto
repairs. A close second would be spending money to fix your PC.
PC repairs may not be as expensive as car repairs but they
can be even more annoying. PCs that are snail slow, won’t open programs or access
the WWW and suddenly crash, can drive you bonkers. Finding that your PC has
been successfully infected by a petty criminal protected by the government of
some cash strapped, third world, Eastern European hellhole of a nation can ruin
your whole day.
It’s only human nature to feel betrayed and abused when, through
no fault of your own, your trusty PC goes sneakers up. When you bring your PC
to us for repair, it’s possible that you may not be your usual cheery self.
What happened to your PC shouldn’t happen to any one and it especially shouldn’t
happen to you. You are a good person. You pay your taxes, go to church and almost
never flip any one off in traffic. Some one is responsible for your pain and
frustration and they damn well should pay.
If it’s a hardware problem the PC is probably a Dell or HP/Compaq,
(between the two they sell more than half the PCs in America). You could send
a nasty email to Mike Dell but he probably wouldn’t see it. If your PC is an
HP/Compaq you could wreak your vengeance on Carly Fiorina who was CEO of HP/Compaq
through 2008. You could vote for Barbara Boxer in November but for many of us
that would be to high a price to pay.
If the problem turns out to be Windows you might feel inclined
to curse Bill Gates but he and wife Melinda are out of the day-to-day operations
at Microsoft. The foundation they manage spends billions to fight disease in
impoverished nations. He’s paid for his sins at Microsoft and we’ve forgiven
him. His successor at Microsoft “Monkey Boy” Steve Ballmer, however, deserves
anything you can throw at him.
If a virus has done in your PC, good luck trying to find some
one to blame. Malware writers are without
name or country and beyond the law. You might rage at the virus scan software
that allowed you to be victimized but none of the Internet security packages
So there you have it. You’re standing in our store holding
your sick PC with blood in your eye and we are the only people in sight. Go
ahead, vent, we’re used to it. It’s part of our customer service. As a matter
of fact we may join in with a few expletives of our own. Then we’ll set about
making your PC well again. You still have to pay us.