Bringing Your PC In
When your PC or
your automobile begins to act up, you may need to face the unpleasant prospect
of "taking it in." Deciding to take your computer or your automobile
to "the shop" is unpleasant because we fear bad news and dread costly
repairs, especially when we have no way of knowing for sure whether we're being
bamboozled or that the recommended service is really needed.
If we live in one
place long enough most of us eventually find local service providers that help
to alleviate our anxieties. Dentist, family doctor, minister, veterinarian,
lawyer, tax expert, transmission shop, plumber, electrician, insurance broker,
realtor etc. We feel more comfortable facing the complexities of modern living
with experts that we know and trust.
customers know what to expect when they bring their PCs to our shop but first
timers are often a little bit uneasy at the prospect of entrusting their
"baby" to strangers. For those of you who haven't had the opportunity
to enjoy The Computer Factory's customer service, here's what to expect.
reason you bring it in, our acceptance procedure is pretty standard. First we
set your PC up on one of our receiving stations while you describe the problem.
We then perform a set of diagnostics that measure your systems general features
and functionality. With this information we can usually answer your questions
and estimate repair cost or trade in values. This service is free.
If we service your
PC our labor charges typically run between $30 and $90. with $60 being average.
A $75 tune-up includes virus and spy-ware scan and removal, disc scan and
repair, de-frag, operating system and virus scan updates, start-up menu clean
up and dust removal from the fans, filters and case.
Unlike your car,
replacing a defective part in a PC is rarely a financial disaster. It is
unlikely that your computer has any component that costs more than $75, most
parts cost considerably less.
We service many
computers each day and our goal is to have service completed and each PC ready
for pick-up within 24hrs. We hit our goal about 90% of the time.
Since 1995 we've
built thousands of PCs for business and home users in North County. We have
also serviced more than ten thousand PCs of every brand and type.
Our primary focus
is to provide our customers with all the information they need to make cost
effective, informed decisions regarding the service of their existing computer
systems and/or the selection of new computer systems.